Orders & Shipping

What are your shipping fees?

For all orders over $75 within the United States, free shipping is available.

We've done our best to simplify the shipping aspect for our lovely patrons. If you are purchasing a piece of jewelry directly from our site and are within the continental United States, we have essentially set it up so that shipping can be free.

Expedited shipping options are also available.

How long does it take to process and ship an order?

For all items in stock, we typically dispatch within 2-3 business days.

If the item is out of stock or on pre-order, expect a wait of around 2-4 weeks while we craft your piece. For stock inquiries on specific pieces, we welcome you to inquire with us via the Contact Form.

For Special Requests, processing time will vary depending on the type of ask. Once we've confirmed the request, we will communicate to you how long your order might take.

Can I track my order?

Of course! Once your order is ready to go, you will receive an email notification with a tracking number associated with your selected shipping provider. You can use this number to track your order and check its progress at any time.

Can I cancel or update my order?

For any order adjustments, cancellations, or shipping changes, please contact us within 24 hours of order placement.

Kindly note that our team works hard to get your order dispatched as quickly as possible, so we may not always be able to accommodate your cancellation or update request. Adjustments inside the 24-hour window will be honored.

All Special Requests are considered final sale and cannot be cancelled or refunded once the order is placed. If there is a specific change in the request, please reach out to us as quickly as you can. We will do our best to accommodate minor changes such as engraving text or finishes, but we reserve the right to reject update requests if the process is too far along. Additional fees may apply if the request exceeds the initial scope of the order.

What if I receive a damaged item?

As all of our pieces are inspected prior to shipping, this really shouldn't ever happen.

However, on the rare blue moon that this might occur, please reach out to us and follow our return guidelines at Returns & Exchanges so that we can get you a brand new piece as soon as possible.

Meanwhile, our team will mull about and be really sad while contemplating how this might've happened.

Have more questions?